FAQ – Shoespace




1. What is your return policy?

We offer a hassle-free 30-day return policy. If you’re not satisfied with your purchase, you can return it within 30 days for a full refund or exchange. Please make sure the shoes are in new, unworn condition with all original packaging.

2. How do I determine my shoe size?

To find your perfect fit, please refer to our comprehensive size chart on the product page. We also provide tips on measuring your foot accurately to ensure you get the right size.

3. What payment methods do you accept?

We accept major credit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we offer secure payment options such as PayPal and Apple Pay.

4. Can I cancel or modify my order?

You can cancel or modify your order within 24 hours of placing it. After that period, our team begins processing your order, and changes may not be possible. Please contact our customer support for assistance.

5. How long does shipping take, and what are the shipping costs?

Shipping times and costs depend on your location and the shipping method selected at checkout. You can find detailed information on our Shipping & Delivery page.

6. Do you offer international shipping?

Yes, we offer international shipping to many countries. During the checkout process, you can select your country, and shipping options and costs will be displayed.

7. Are your shoes made from sustainable materials?

We are committed to sustainability. Some of our shoe lines are made from eco-friendly materials, and we prioritize environmentally responsible manufacturing processes. Check the product descriptions for specific details on sustainability.

8. What if my shoes arrive damaged or defective?

We apologize for any inconvenience. Please contact our customer support team immediately, and we will arrange for a replacement or refund.

9. How can I track my order?

Once your order ships, you will receive a tracking number via email. You can use this number to track your package through our website or the courier’s website.

10. Can I get style or sizing advice from your team?
– Absolutely! Our customer support team is here to help. Feel free to reach out via email or phone, and our experts will provide personalized guidance to ensure you make the right choice.

11. Do you have a loyalty or rewards program?
– Yes, we have a loyalty program that rewards our valued customers with exclusive discounts, early access to sales, and other special offers. You can sign up for our newsletter to stay informed about these benefits.

12. How do I care for and clean my shoes?
– Proper care instructions can vary depending on the material of your shoes. Check our Shoe Care Guide for detailed recommendations on cleaning and maintaining your footwear.

13. Do you offer gift cards?
– Yes, we offer gift cards that can be purchased and used for online purchases. They make great gifts for shoe enthusiasts!

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